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Privacy Policy

Last updated: July 16, 2026

Candy Retailer, operated by Online Innovations, respects your privacy and is committed to protecting the personal information you provide when visiting CandyRetailer.com, creating an account, placing an order, visiting our store, contacting customer service, or otherwise interacting with us. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, the choices available to you, and how to contact us about your personal information.

Information We Collect

The information we collect depends on how you interact with Candy Retailer.

Information You Provide

We may collect information you knowingly provide when you place an order, create an account, contact us, subscribe to marketing communications, submit a product review, or visit our physical store.

This information may include:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Account login information

  • Products purchased, quantities, order totals, and order history

  • Payment method and payment confirmation

  • Customer service messages and other communications

  • Newsletter and marketing preferences

  • Reviews, feedback, or other content you submit

Payment card information is processed through authorized payment providers. Candy Retailer may receive transaction confirmations, payment statuses, card types, or limited card details, but doesn’t need access to your full card number or security code to fulfill your order. Reviews or other content submitted for public display may be visible to other website visitors.

Information Collected Automatically

Certain technical information may be collected automatically when you visit or use our website.

This information may include:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages and products viewed

  • Search activity

  • Shopping cart activity

  • Date and time of visits

  • Website interactions

  • General location derived from an IP address

  • Cookie and similar technology identifiers

This information helps us operate the website, maintain security, understand how customers use the site, identify technical problems, measure website performance, and improve the shopping experience.

Information Received From Service Providers

We may receive information from companies that assist with operating our store, processing payments, preventing fraud, delivering orders, providing website analytics, sending communications, or supporting other business functions. Information received from these providers may include payment confirmation, shipping status, fraud-screening results, delivery updates, and website activity information.

How We Use Personal Information

Candy Retailer may use personal information to:

  • Process payments and complete purchases

  • Verify billing and transaction information

  • Fulfill, package, ship, and deliver orders

  • Send order confirmations and shipping updates

  • Process returns, refunds, replacements, or order problems

  • Create, maintain, and secure customer accounts

  • Display order history and saved account information

  • Respond to questions and provide customer service

  • Detect and prevent fraud, misuse, security threats, and unauthorized transactions

  • Maintain and improve our website, products, and customer experience

  • Understand website traffic and shopping activity

  • Personalize product recommendations and website content

  • Send newsletters, product announcements, promotions, or other marketing communications when permitted

  • Maintain tax, accounting, transaction, and business records

  • Comply with legal obligations and enforce our policies

  • Protect Candy Retailer, our customers, employees, and business partners

Candy Retailer only collects and uses personal information for legitimate business purposes, customer-requested transactions, legal compliance, or other purposes described when the information is collected.

How We Disclose Personal Information

Candy Retailer treats customer information as confidential. Access is limited to employees, representatives, and service providers who need the information to perform their assigned responsibilities.

We may disclose relevant personal information to:

  • Website hosting and e-commerce service providers

  • Payment processors and financial institutions

  • Shipping carriers and fulfillment providers

  • Fraud prevention and website security providers

  • Email, customer service, and communication providers

  • Website analytics and performance providers

  • Advertising and marketing providers

  • Professional advisers, including accountants, attorneys, and insurers

  • Government agencies, courts, regulators, or law enforcement when legally required

Service providers receive only the information reasonably necessary to perform services for Candy Retailer. They may process information in accordance with their own privacy terms and legal obligations.

Information may also be disclosed when you request or authorize the disclosure, when necessary to complete a transaction, or as part of a business sale, merger, financing, reorganization, or transfer of company assets. Candy Retailer doesn’t rent or sell customer information to third parties for money.

Certain analytics or advertising technologies may allow providers to collect information about website usage. Some state privacy laws may define this activity as sharing personal information or using it for targeted advertising, even when no money is exchanged. Where applicable, customers may request to opt out as explained in the Consumer Privacy Rights section below.

Cookies and Similar Technologies

CandyRetailer.com may use cookies, pixels, tags, and similar technologies to operate the website and understand how it is used.

These technologies may help us:

  • Keep the shopping cart and checkout functioning

  • Remember account and website preferences

  • Maintain website security

  • Measure traffic and website performance

  • Identify errors and technical problems

  • Understand which pages and products interest visitors

  • Measure marketing and advertising effectiveness

  • Provide relevant content or advertising

Most browsers allow you to block, delete, or limit cookies through browser settings. Blocking certain cookies may prevent the shopping cart, account, checkout, or other website features from working correctly. Candy Retailer may use essential cookies without separate consent when they’re necessary to operate the website or complete a requested transaction. Other cookies will be handled in accordance with applicable consent and privacy requirements.

Global Privacy Control and Do Not Track

Some browsers and extensions allow users to send privacy preference signals. Where required by applicable law, Candy Retailer recognizes supported Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or its use for targeted advertising for the browser or device sending the signal. No uniform legal or technical standard currently requires every website to respond to ordinary browser “Do Not Track” settings. CandyRetailer.com may therefore not respond to standard Do Not Track signals unless legally required.

Marketing Communications

Customers may receive marketing emails after subscribing, creating an account, participating in a promotion, or otherwise agreeing to receive them. You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or contacting Candy Retailer. Unsubscribing from promotional emails won’t prevent us from sending transactional communications concerning your orders, account, payments, returns, security, or customer service requests.

Personal Information Security

Candy Retailer uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Sensitive information transmitted during checkout is protected using Secure Sockets Layer (SSL) encryption or comparable security technology. Access to customer information is restricted to personnel and service providers who need it for legitimate business purposes.

No website, network, storage system, or electronic transmission can be guaranteed to be completely secure. Customers shouldn’t send complete payment card numbers, passwords, or other highly sensitive information through ordinary email. Please contact Candy Retailer immediately if you believe your account or personal information has been compromised.

Information Retention

Candy Retailer retains personal information for as long as reasonably necessary to:

  • Fulfill orders and provide requested services

  • Maintain customer accounts

  • Process returns, disputes, and customer service requests

  • Prevent fraud and protect website security

  • Maintain required tax, accounting, and transaction records

  • Meet contractual and legal obligations

  • Establish, exercise, or defend legal claims

Retention periods vary according to the type of information, the reason it was collected, and applicable legal requirements. Information that’s no longer reasonably needed may be deleted, anonymized, or securely retained in restricted backups until deletion is practical.

Consumer Privacy Rights

Depending on where you live and which privacy laws apply to Candy Retailer, you may have the right to request that we:

  • Confirm whether we process your personal information

  • Provide access to personal information maintained about you

  • Provide information about how personal information is collected, used, or disclosed

  • Correct inaccurate personal information

  • Delete eligible personal information

  • Provide a portable copy of certain personal information

  • Opt you out of the sale or sharing of personal information

  • Opt you out of targeted advertising

  • Restrict certain uses of sensitive personal information

  • Review an appeal concerning a denied privacy request

These rights aren’t absolute. Certain information may need to be retained to complete transactions, maintain legally required records, detect fraud, protect security, resolve disputes, or exercise legal rights. Candy Retailer won’t unlawfully discriminate against you for exercising an applicable privacy right.

Submitting a Privacy Request

Privacy requests may be submitted using the contact information at the bottom of this policy. Please identify the type of request you’re making and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request. Verification information will only be used to confirm your identity and process the request.

An authorized agent may submit a request when permitted by law. We may require proof that the agent has permission to act on your behalf and may ask you to verify your identity directly. Candy Retailer will respond within the period required by applicable law.

Children’s Privacy

CandyRetailer.com is a general retail website and isn’t directed to children under 13. Candy Retailer doesn’t knowingly collect personal information online from children under 13 without legally required parental consent. Purchases and account activity involving a child under 13 should be completed by a parent or legal guardian.

Parents or guardians who believe a child under 13 has provided personal information may contact us to request its review or deletion. Candy Retailer doesn’t knowingly sell or share the personal information of children under 16 for targeted advertising.

Third-Party Websites and Services

CandyRetailer.com may contain links to social media platforms, payment services, manufacturers, or other third-party websites. Candy Retailer doesn’t control the privacy, security, or content practices of third-party websites. Information provided directly to another website or service is governed by that provider’s privacy policy. Customers should review the privacy policies of third-party services before providing personal information.

Sensitive Personal Information

Candy Retailer doesn’t intentionally request Social Security numbers, biometric identifiers, medical information, precise geolocation, racial or ethnic information, religious beliefs, sexual orientation, or similar sensitive personal information as part of an ordinary candy purchase. Please don’t submit sensitive personal information through customer service emails, product reviews, contact forms, or other unnecessary channels.

Changes to This Privacy Policy

Candy Retailer may update this Privacy Policy to reflect changes in our website, services, business practices, technology, or legal obligations. The revised policy will be posted on CandyRetailer.com with an updated revision date. Material changes may also be communicated through the website or another appropriate method when required by law.

Contact Candy Retailer

Questions, concerns, or requests involving this Privacy Policy or your personal information may be directed to:

Candy Retailer
Online Innovations
501 West 11th Street
Newport, KY 41071

Email: customerservice@CandyRetailer.com
Phone: 1-855-246-1038
Customer service hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time