Find answers to common questions about ordering candy online from Candy Retailer, accepted payment methods, customer accounts, bulk candy, product ingredients, candy storage, shipping, returns, privacy, and customer service.
How will I know Candy Retailer received my order?
You’ll receive an email confirmation after your order has been submitted successfully. The confirmation lets you know that we’ve received your order and started processing it. Check your spam or junk folder if the confirmation doesn’t appear in your inbox.
Can I change or cancel my order?
Contact Candy Retailer as soon as possible if you need to request a change or cancellation. We process orders quickly, so we can’t guarantee we can make changes after an order has been placed. Orders can’t be canceled or modified after they’ve shipped. Check your products, package sizes, quantities, billing information, and shipping address carefully before completing checkout.
What payment methods does Candy Retailer accept?
Candy Retailer accepts Visa, Mastercard, Discover, American Express, money orders, and cashier’s checks. Available payment options will appear during checkout. We also accept cash, but only in person at our Newport, KY store.
Can I place an order by mail?
Yes. Add the products you want to your online cart, then select Money Order as your payment method at checkout. The final checkout screen will show your order number and total payment amount. Include your order number with your payment and mail it to:
Online Innovations
501 West 11th Street
Newport, KY 41071
We’ll begin processing your order after we receive your payment.
Why does my billing address need to match my credit card?
The billing address entered during checkout should match the address your credit card company has on file. We may need to verify your billing information before approving and processing the order. Incorrect or incomplete information can delay processing.
How do I create a Candy Retailer account?
Visit the account registration page at the top of our site where it says ‘Login,’ and enter the requested information. Creating an account makes future purchases easier because you won’t need to enter the same personal information every time you shop.
Where can I view my Candy Retailer orders?
Sign in to your Candy Retailer account and visit the View My Orders page. Your account will display the order details and purchase information currently available for your orders.
What should I do if I forget my password?
Select the password reset option on the login page, then enter the email address associated with your Candy Retailer account. You’ll receive instructions for creating a new password. Check your spam or junk folder if the message doesn’t arrive in your inbox.
Does Candy Retailer sell candy by the pound?
Yes. Our Candy by the Pound selection includes bulk candy sold according to the package weight shown on each product page. We offer bulk candy by the pound, wrapped and unwrapped. Wrapped means that every piece is individually wrapped, and unwrapped means that the candy will come in a resealable bag or jar; for example, a 1lb jar of jelly beans. Available brands, flavors, colors, candy types, and package sizes may change as new products arrive or existing products become unavailable.
Does Candy Retailer manufacture the products it sells?
Candy Retailer sells candy and snacks produced and packaged by established brands and manufacturers. The manufacturer controls each product’s recipe, ingredients, package design, size, labeling, and production practices. These details may change without advance notice.
Can I request a candy that isn’t currently available?
Contact Candy Retailer with the product name, brand, flavor, and package size you’re looking for. We can’t guarantee that every requested product will be available, but our team can check whether it's in stock from one of our suppliers. We get several questions like this one all the time, and love them, so if you have something in mind that you can’t find in our store, just send us an email or give us a call and we’ll see if we can hunt it down for you.
What happens if a candy is out of stock?
Candy inventory can change quickly, especially for seasonal products, imported candy, limited releases, and discontinued items. An out-of-stock product may be back in stock when more inventory becomes available, but some products may be unavailable for an extended period or permanently discontinued. Contact customer service if you need help finding a similar product or would like to know if or when a certain product will be available again.
Does Candy Retailer accept or offer candy samples?
Candy Retailer doesn’t currently mail individual product samples. However, we recommend checking the product page to see whether the candy is available in a smaller package size before purchasing a larger quantity. As for accepting, if you’re a candy brand or manufacturer with a great product our customers would love, please contact us by phone, and we’ll discuss it further. For the record, we love discovering new brands, products, and flavors.
What is the shelf life of candy?
Shelf life varies according to the candy type, ingredients, packaging, manufacturer, and storage conditions. Hard candy may remain fresh longer than chocolate, gummies, marshmallows, or other soft candy. Follow the best-by date and storage instructions printed on the package you receive. However, we personally track product expiration dates daily, and as the date approaches, we usually list the product on sale. Once it gets too close to the expiration date and we can’t guarantee it will arrive before it expires, we pull it from our shelves.
How should I store candy?
Keep candy sealed in a cool, dry place away from direct sunlight, moisture, heat, and strong odors. Storage requirements can vary by product, so always follow the manufacturer’s instructions printed on the package.
Where can I find candy ingredient and allergen information?
Ingredient and allergen information may appear on the product page or on the manufacturer's packaging. Recipes, manufacturing facilities, and production practices can change. The packaging delivered with your order should be treated as the most current source of ingredient and allergen information. Customers with serious allergies should contact the manufacturer directly before purchasing or consuming a product. We also add ingredients, nutritional facts, and certificates on each product page.
Does Candy Retailer carry gluten-free candy?
Candy Retailer may carry products labeled or certified by the manufacturer as gluten-free. Check the product description and manufacturer packaging before purchasing. Customers with celiac disease or a serious gluten sensitivity should confirm current ingredient and cross-contact information directly with the manufacturer. This can cause a serious health problem for some people, which is why we always recommend checking with the manufacturer first, even if the package says it's gluten-free. If you’re still unsure about a product, you can always contact us, and we’ll confirm whether it’s gluten-free.
Does Candy Retailer carry kosher candy?
Candy Retailer does carry candy that the manufacturer identifies and labels as kosher. To be sure, we recommend checking for kosher certifications or labeling on our product page and the individual package itself. Certification can vary across products from the same brand, so it's best to always double-check. If you don’t find the answer after doing some research, feel free to contact us, and we’ll let you know whether it’s kosher.
Does Candy Retailer carry sugar-free candy?
Candy Retailer does carry sugar-free candy in several product categories. Sugar-free candy can still contain carbohydrates, sugar alcohols, or other ingredients that may affect people differently. Customers managing diabetes or another medical condition should review the package and consult an appropriate healthcare professional when necessary. Other than that, we have one of the largest, forever-growing collections of sugar-free candy on the internet.
How can I shop for a specific kind of candy?
Candy Retailer lets you browse products by brand, color, flavor, holiday, weight, and candy type. These shopping categories make it easy to find candy for parties, holiday celebrations, gifts, candy buffets, business events, and everyday snacking. If you’re more into the newest candies and snacks that come out, which is daily here at Candy Retailer, we recommend signing up for our weekly newsletter or following us on social media. Then, you’ll be the first to know when we release new brands and products.
Can I order candy for a party, wedding, or candy buffet?
Yes, absolutely! Candy Retailer carries thousands of candy and snack products suitable for weddings, birthday parties, holiday celebrations, corporate events, party favors, dessert tables, and candy buffets. The amount you’ll need depends on the number of guests, serving sizes, number of candy varieties, container sizes, and whether candy will be the primary dessert. If you’re uncertain about how much candy you should buy, feel free to contact us with your details, and we’ll help you find everything you need and how much! If there’s one thing we know best, it’s candy.
Why might the product packaging look different from the website image?
Manufacturers sometimes update package artwork, logos, product names, piece counts, or labeling before new product images become available. You may receive current manufacturer packaging that looks different from the image shown online, but it’ll still contain the product you ordered. One good example of this happening comes from 2018, when Ferrea Candy Company acquired the Nestle candy line in the US, resulting in changes to brand logos and packaging across hundreds of products. It took over a year for the industry to catch up, and still you can find product images of Nestle Butterfingers or the Crunch Bar out there.
Where can I find Candy Retailer shipping information?
Shipping destinations, delivery services, processing times, shipping charges, address requirements, hot-weather candy precautions, and other relevant details are explained on our Shipping Information page. Learn more here.
What is the Candy Retailer return policy?
Return eligibility, unopened merchandise, incorrect items, damaged orders, restocking fees, return shipping, and refund processing are all explained in detail on our complete Return Policy page. Learn more here.
How does Candy Retailer use my personal information?
Candy Retailer may use information you provide to process purchases, verify transactions, manage customer accounts, communicate about orders, prevent fraud, and provide customer service. Read our Privacy Policy for complete information about how personal data is collected, used, stored, and protected.
How can I contact Candy Retailer customer service?
Contact our customer service team for help with an order, payment, product, account, or other shopping question.
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Phone: 1-855-246-1038
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Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
Include your order number when contacting us about an existing purchase.